I’ve ordered a General/Early Ticket and it’s not arrived, why haven’t you sent it?? – When you order tickets be aware of where you’re ordering from, the venue (MOTORPOINT ARENA) is where you would of been redirected and who you purchased your ticket from, we have NO information on your ticket unless it’s a photoshoot ticket or VIP.
Is there any tickets left for this event, and will they get to me in time? – Yes, tickets are still available online from the MOTORPOINT ARENA, if ordered soon they should reach you in time, or you can choose the print at home option.
Can I just rock up and get a ticket on the door? – Yes, but there is a capacity on the building so we can’t guarantee a quick entry.
I’ve ordered tickets but I live outside the UK, Will they arrive on time? – We won’t send tickets overseas, so please be advised that any purchases will be at the box office from the Friday of the event weekend, so please pick them up from there, you will need valid ID.
Can I get a photoshoot on the day – Yes, Just go to the photo desk, they will help you.
Why hasn’t my VIP ticket arrived yet? – is it past the deadline yet? ALL PASSES WILL BE POSTED AFTER THE DEADLINE OF APRIL 15TH 2018
Can we get selfies at the guests desk? – Yes, but some guests will charge.
Can I pre-purchase autographs or get them sent to me? – No, Autographs are only available at the desk of each guest.
Will there be a Q&A panel for [insert guest]? – Q&A will be listed here http://nottingham.em-con.co.uk/qa-panels/
Is there anywhere to get changed or to store my things? – No, Please note after recent security issues at other venues around the UK all lockers have been removed from this venue.
Are there any cash points? – Yes, however they charge for withdrawals so we would advise you to get your cash from one of the many free ones in town.
What time are the photoshoots? – These will be posted to the website http://nottingham.em-con.co.uk/photoshoots/
Will there be anywhere to purchase food on site? – Yes, there is 2 cafes, and various food vendors all around the venue on the concourse.
Is it possible to leave the venue and re-enter? – Absolutely, but the venue will not allow food in from outside catering, for example McDonalds, KFC etc.
Is there parking on site? what about disabled parking too? – There is a small amount of Disabled parking next to the venue but this is limited, there is no general car parking at this venue but as it is in the city centre there is numerous car park’s close by.
I’ve had a refund, but not had the postage back, why? – Because of the way PayPal works we can only do automatic refunds up to a certain amount of days, after this it incurs a cost to refund, this is why you haven’t had a postage refund, at this moment it is unavoidable, but we are working to look at changing the system for future convention years.
I have emailed you, but the information I’ve asked you for is clearly on the website, why haven’t you replied? – because the information is on the website.