Please remember we get a large quantity of emails and messages on social media, with a small team we’ll try to answer everyone but if it’s listed here then you’ll probably be redirected to this page for your answer.
All tickets are now sold by either Gigantic Tickets or The Motorpoint arena.
I’ve ordered a General/Early Entry Ticket and it hasn’t arrived, why haven’t you sent it?
When you order General Entry and Early Entry tickets you’re ordering from the Motorpoint Arena. We have no information on your ticket unless it’s a Photoshoot Ticket or VIP Pass.
Are there any tickets left for this event and will they get to me in time?
Tickets are currently still available online from the Motorpoint Arena and if ordered soon they should reach you in time.
Can I get a ticket on the door?
Yes, but we cannot guarantee how many tickets will be available. We strongly advise buying in advance.
Can I get a photoshoot on the day
Yes, just go to the kiosk and book a photoshoot.
Can we get selfies at the guests desk?
Usually, yes. Some guests will charge for it. EM-Con does not determine this.
What time are the photoshoots?
Once scheduled they will be listed on the Photoshoot Page.
Guest Related Questions
Will there be a Q&A panel for [insert guest]?
We attempt Q&A sessions with as many guests as possible. As soon as they are confirmed they will be listed on the Q&A page
Can I pre-purchase autographs or get them sent to me?
Yes – we now partner with 237 Signings to offer a signing service.
Is there anywhere to get changed or to store my things?
No. Please note after recent security issues at other venues around the UK all lockers have been removed from this venue.
Are there any cash points?
Yes, however they charge for withdrawals so we would advise you to get your cash from one of the many free ones throughout Nottingham.
Will there be anywhere to purchase food on site?
Yes, there are 2 cafes and various food vendors all around the venue on the concourse.
Is it possible to leave the venue and re-enter?
Absolutely, but the venue will not allow you to bring food from outside caterers or fast food outlets.
Is there parking on site?
Please go to the venue page on the menu and click the link to find local parking.
Is there disabled parking?
There are a small number of disabled parking spaces next to the venue, but it is limited.
Do I get tickets for the After Party sent to me?
Yes, Gigantic Tickets will send out your ticket.
I’ve had a refund, but not had the postage back, why?
Because of the way PayPal works we can only do automatic refunds for a few day after purchase. After this point a refund charge is levied. This is why you haven’t had a postage refund. At the moment it is unavoidable, but we are looking at changing the system for future conventions.
The shoot I booked still went ahead on the weekend, but I didn’t attend, can I get a refund
No – if the photoshoot went ahead, then you won’t be able to claim a refund, this will include any replacement guests.
I have emailed. Why haven’t you replied?
Due to the large number of emails we receive we priorities the order in which we reply. If your question can be easily answered by checking the website you will likely experience a long delay in getting a reply.
Can I change my address on my order?
Yes, but there is a £2.50 admin charge for this. Please send an email with the subject “ADDRESS CHANGE” along with confirmation of the new address. You will then be asked to pay the admin charge and the address will be changed on your order.
Standing and Queueing
The venue has facilities on multiple levels, all accessible via flat access or lifts. Stewards are available at all events to assist and make your experience enjoyable.
Refreshments / merchandise and ticket kiosks are all popular and may involve queueing during peak times, staff are available to assist with those who cannot stand for long periods of time.
The venue is fully accessible to all facilities and levels. A blue badge holder car park is provided by the City Council at the side of the venue. Accessible WC’s and low level counters are provided throughout. For those wishing to view the ice rink a viewing balcony is provided overlooking the ice rink and our rink side café has ramped access to a fully enclosed heated seating area. Accessible seating is available in our tiered seating section with flat access. Configuration of accessible seating will depend on event setup.
A drop off point is available on Lower Parliament Street directly outside the venue with lift access to the main entrance. Inside the venue it is a short walk to box office, restaurants and seating areas. Seating can be provided for rest intervals where required upon request.
Access To Toilets
Accessible toilets are located on every level and at multiple key locations. A changing places facility is available on level 3, accessible by lift and operated with a RADAR key, a key is available on request.
All other accessible WC’s are operated on a standard lock system.
Assistance dogs are welcome in the venue, please be advised that loud music may be played during certain events and therefore it is at the discretion of the owner to consider the safety of the dog. Please make the Motorpoint Arena box office agents aware of any requirements for your visit when booking.
We operate a scheme through the first sensory legion for those who require an essential companion to purchase one ticket for themselves and be eligible to bring their companion for free.
Applications are made via the link on our ticket page https://nottingham.em-con.co.uk/tickets/
PLEASE NOTE, THE SENSORY LEGION fully undertake this service, they will be in contact with you, we will not answer any emails or messages in regard to this service.